Shipping Policy

 

Welcome to Roro! We're delighted to have you as our valued customer. Our commitment to your satisfaction extends beyond just providing exceptional products – we strive to ensure a seamless and transparent shipping and delivery experience. Please take a moment to review our Shipping and Delivery Policy, which outlines important details to help you understand our process and expectations.

1. Processing Time:

Upon placing an order, please allow us 2-3 business days to process and prepare your items for shipping. This includes quality checks, packaging, and necessary paperwork. Once your order is ready for shipment, you will receive a confirmation email with tracking information.

2. Shipping Methods and Options:

We offer a variety of shipping methods throughout India to cater to your preferences and urgency. Our available shipping options include:

  • Standard Shipping: Estimated delivery within 5 to 7 business days(maximum).
  • Expedited Shipping: Guaranteed delivery within 3 to 5 business days(Maximum).

Please note that shipping times may vary based on factors such as product availability, shipping destination, and carrier operations. During peak seasons, there may be slight delays in delivery due to high order volumes.

3. Shipping Costs:

Shipping costs are calculated based on the shipping method you select, the destination, and the total weight of your order. You will be able to review the applicable shipping fees during the checkout process before finalizing your purchase.

4. Tracking Your Order:

We want you to stay informed about the status of your order. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment in real-time on our website or the carrier's website.

5. Delivery Address:

Please ensure that you provide accurate and complete delivery information when placing your order. We cannot be held responsible for delays or issues arising from inaccurate or incomplete address details.

6. Undeliverable Packages:

In the event that a package is undeliverable due to incorrect address information or other reasons, it may be returned to us. We will reach out to you to confirm the correct address and arrange for re-delivery. Please note that additional shipping fees may apply for re-delivery.

7. Returns and Exchanges:

For information about our Returns and Exchanges policy, please refer to our dedicated Returns Policy page.

8. Customer Support:

Should you have any questions, concerns, or special requests regarding shipping and delivery, please don't hesitate to contact our friendly customer support team. We're here to assist you every step of the way.

Contact : support@shoproro.in

At Roro, we're dedicated to providing you with a shopping experience that's as enjoyable as it is convenient. Our Shipping and Delivery Policy is designed to ensure that your orders reach you promptly and securely. Thank you for choosing us for your shopping needs!